Terms and Conditions

1. Scope and Contractual Basis

Welcome to GradeMasteryUp! These Terms and Conditions govern the legal relationship between our professional development and career enhancement services company and our professional clients. They are an essential part of every service contract and apply to all types of development, industry analysis, and career management services that we offer for clients in Singapore.

2. Professional Relationship and Service Agreement

2.1. Contract Formation – A professional relationship is established through the explicit acceptance of a service request by GradeMasteryUp. An initial inquiry or consultation does not yet establish a binding professional relationship.
2.2. Client Cooperation – The client commits to providing all information and professional documents relevant to their career and industry matters completely and truthfully, and to inform GradeMasteryUp about all relevant developments regarding their professional situation that could influence our services.
2.3. Service Scope – The specific service obligation arises from the individual professional development service contract. Unless expressly agreed otherwise, the services do not include specialized services that require external providers.
2.4. Professional Communication – The client agrees to communication via email, telephone, and other electronic means, unless otherwise agreed in writing. GradeMasteryUp ensures professional communication according to Singapore professional standards.

3. Fees and Professional Billing

3.1. Fee Agreement – Unless otherwise agreed, fees are calculated based on the chosen professional development service package plus additional services and applicable taxes.
3.2. Service Deposit – GradeMasteryUp is entitled to request an appropriate deposit for reserving and providing professional development services. The initiation or continuation of services may be made dependent on payment of a deposit.
3.3. Invoicing – Invoicing is generally done monthly or according to agreed payment plans for professional development services. Invoices are to be settled within 14 days of the invoice date without deduction.
3.4. Additional Professional Expenses – In addition to regular professional development service fees, necessary expenses such as industry research costs, skill evaluation fees, external consultation costs, and professional travel expenses may be billed separately.

4. Liability and Warranty

4.1. Liability Limitation for Professional Development Services –

GradeMasteryUp is liable for damages only in cases of intent and gross negligence in the provision of professional development services.
Liability for slight negligence is limited to an amount of SGD 500,000 per damage case.
This liability limitation does not apply to personal injury or in cases of mandatory legal liability.
4.2. Limitation Period – Claims for damages against GradeMasteryUp expire within one year from the time when the client gained knowledge of the circumstances giving rise to the claim or should have gained such knowledge without gross negligence.

5. Professional Confidentiality and Discretion

5.1. Confidentiality – GradeMasteryUp commits to strict confidentiality regarding all professional information and career data that become known during the professional relationship.
5.2. Reference Mention – The client agrees that GradeMasteryUp may name them or their professional profile as a reference, unless expressly agreed otherwise. This does not include specific details about the client's professional matters or internal career strategies.
5.3. Data Protection – The processing of personal and professional-related data is carried out in accordance with our separate Privacy Policy, which is an essential part of these Terms and Conditions.

6. Termination of Professional Relationship

6.1. Termination Right – The professional relationship can be terminated by both the client and GradeMasteryUp with a notice period of 30 days, unless otherwise indicated in the professional development service contract. In case of significant changes in service requirements, a different notice period may be agreed.
6.2. Final Invoice – After termination of the professional relationship, GradeMasteryUp creates a final invoice for professional development services and expenses not yet billed. Prepayments are credited according to our refund policy.

7. Refund Policy

GradeMasteryUp commits to fair and transparent billing practices for all professional development services. Our refund policy considers circumstances under which prepaid service offerings could not be utilized:

Initial Consultation Fee – For all professional development services, there is a non-refundable initial consultation fee of SGD 350 to cover preliminary industry assessment and administrative setup.
Service Cancellation by Client – For professional development service cancellations where administrative work has already begun, a proportional refund based on the percentage of completed work minus administrative fees is provided. For career analysis services, no refund is available once reports have been presented to the client.
Temporary Service Interruption – Clients can pause certain ongoing professional development services for a period of up to 2 months without completely terminating the contract, provided this is communicated in writing at least 14 days in advance. Monthly professional development service fees are reduced by 50% during this time.
Service Adjustments – Switching to a lower professional development service package may include an adjustment fee and requires a notice period of at least 30 days. Upgrades to more comprehensive professional development services can be made at any time without additional fees.
Service Interruptions – For professional development service interruptions caused by GradeMasteryUp that last longer than 48 hours, clients are entitled to a proportional fee waiver for the downtime plus an additional credit of 10% of the monthly service fee as compensation.
Force Majeure – For interruptions due to force majeure (natural disasters, pandemics, strikes, etc.), GradeMasteryUp will endeavor to find alternative professional development solutions without being obligated to provide refunds.

All refund requests must be submitted in writing to billing@grademasteryup.com. Processing of refunds typically takes 5-7 business days from the date of the approved request.

8. Compliance and Professional Ethics

8.1. Professional Ethics – GradeMasteryUp commits to compliance with all applicable regulations in the field of professional development and career enhancement services for clients. The client agrees to cooperate in necessary verification measures and provide required professional information and documents, if applicable.
8.2. Conflicts of Interest – GradeMasteryUp reserves the right to decline or terminate professional relationships if conflicts of interest exist or arise during the professional relationship that could impair the quality of our professional development services.

9. Legal Provisions

9.1. Applicable Law – The professional relationship and all related claims are subject exclusively to Singapore law.
9.2. Jurisdiction – Jurisdiction for all disputes arising from or in connection with the professional relationship is, insofar as legally permissible, Singapore.
9.3. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. Invalid provisions are replaced by those that come closest to the economic purpose.