Privacy Policy

1. Privacy Principles

At GradeMasteryUp, we understand the importance of protecting your personal and professional information and treat the protection of your data with the highest priority. This Privacy Policy informs you about the nature, scope, and purpose of the collection and use of personal data in connection with our professional development and career enhancement services for clients.

Our privacy practices fully comply with Singapore data protection laws, including the Personal Data Protection Act (PDPA), as well as the European General Data Protection Regulation (GDPR), where applicable. As a professional development service provider, we place particular emphasis on compliance with these regulations and the protection of sensitive professional information of our clients.

2. Data Collection and Processing

In our professional development company, we collect and process personal data exclusively for specific purposes related to the provision of our career enhancement, skill development, and industry analysis services, client support, and fulfillment of our contractual obligations. This includes:

2.1. Professional data that you provide to us:

Contact and professional information such as name, address, phone number, email address, and career credentials
Information about your professional activities, career objectives, and industry needs
Professional communication such as email correspondence, service requests, and consultation sessions
Documentation and professional records required for the provision of our services

2.2. Automatically collected system data:

Access data when visiting our website such as IP address, browser type, and operating system
Date and time of access as well as pages visited
Information about your interaction with our digital platforms and service applications

2.3. Cookies and Tracking Technologies: On our website, we use only technically necessary cookies and security-relevant tracking technologies. Optionally, you can consent to the use of analytical cookies that help us improve our professional development services. You can adjust your cookie settings at any time.

3. Purposes of Data Processing

We process your personal and professional data for the following purposes:

Professional Development and Career Enhancement Services – To provide high-quality development programs, industry analysis services, and career support
Service Processing – To ensure efficient and professional handling of your professional matters
Professional Communication – For efficient correspondence with you, your professional contacts, and relevant service providers
Service Management – For billing our services, project management, and administrative purposes
Client Support – To ensure optimal service quality and client-oriented professional relationship

4. Legal Bases for Processing

The processing of your data is based on the following legal grounds:

Fulfillment of professional development service contracts and implementation of pre-contractual measures (Art. 6 para. 1 lit. b GDPR)
Compliance with legal obligations, particularly professional regulations for development services (Art. 6 para. 1 lit. c GDPR)
Protection of our legitimate interests such as quality assurance or service optimization (Art. 6 para. 1 lit. f GDPR)
Your explicit consent, for example for extended service offerings or newsletters (Art. 6 para. 1 lit. a GDPR)

5. Data Sharing with Third Parties

Your professional data will only be shared with third parties in the following necessary cases:

Authorities and Offices – When legally required or necessary for official document processing
External Professional Partners – Such as industry experts, educational institutions, or other specialists when required for comprehensive development solutions
IT Service Providers – Who work under strict data protection conditions and ensure the secure operation of our professional systems
Professional Correspondence – For proper handling of your professional communication and document management

As a professional development service provider, we are subject to strict confidentiality obligations and treat your professional information with utmost discretion and professionalism.

6. Data Security and Protection Measures

We implement comprehensive technical and organizational measures to protect your professional data. This includes access restrictions, encryption according to latest standards, regular security audits, and training of our employees in data protection and professional confidentiality matters.

For sensitive professional information and career documents, additional security measures are implemented, including physical security of professional facilities and digital backup systems. However, completely secure data transmission over the internet cannot be guaranteed, which is why we also offer secure alternative communication channels for particularly sensitive professional information.

7. Data Retention and Deletion

We store your professional data only as long as necessary for the provision of our professional development services and in accordance with legal retention periods:

Professional records and client files are retained according to business and tax regulations (typically 10 years).
Communication data is retained for the duration of the professional relationship and potentially beyond according to legal requirements.
Professional correspondence and career documents are retained according to legal requirements for professional records.
Project documentation and service records are retained for appropriate periods to ensure service quality.

After the legal retention periods expire, your data will be securely and irrevocably deleted or anonymized, with special care taken for the destruction of physical documents.

8. Your Rights as a Professional Client

As a data subject or professional client, you have the following rights:

Information about the personal data stored about you or your professional profile
Correction of incorrect or incomplete professional data
Deletion of your data, subject to legal retention periods or legitimate professional interests
Restriction of Processing under certain professional circumstances
Data Portability in a structured, commonly used, and machine-readable format
Objection to Processing based on your particular professional situation

Please direct requests to exercise your rights to privacy@grademasteryup.com or use our professional contact form.

9. International Data Transfer

As a professional development service provider with international clients, we are also subject to the European General Data Protection Regulation (GDPR) in certain cases. In this context, we observe the following specific principles:

Professional Data Minimization – We collect only the professional-related data that is absolutely necessary for our development services.
International Professional Data Transfer – When transferring professional-related data to countries outside the EU/EEA, we ensure that appropriate safeguards according to Art. 44 ff. GDPR are maintained.
Professional Impact Assessment – For processing operations that could pose special risks to professional rights, we conduct a data protection impact assessment in advance.
Professional Accountability – We document our data protection measures and can demonstrate our compliance with the regulations.

As an EU professional client, you also have the right to lodge a complaint with a European data protection supervisory authority if you believe that the processing of your professional-related data violates the GDPR.

10. Updating the Privacy Policy

This Privacy Policy is regularly reviewed and updated when legal or factual changes in our professional development services require it. The current version is always available on our professional website. We will inform you of significant changes through appropriate professional communication channels.

Continued use of our professional development services after an update is considered consent to the changed Privacy Policy.

As a professional development service provider, the trustworthy and legally compliant processing of your professional data is particularly important to us, as we work with sensitive professional information and career documents. We are available to you at any time for questions.